Refund policy
Digital Products, Cancellations and Refunds Policy
**Daisy & Co Education**
Nicola Swain trading as Daisy & Co Education
Email: [daisyandco.uk@outlook.com](mailto:daisyandco.uk@outlook.com)
Effective from: 4 September 2026
## Digital products
Daisy & Co Education currently sells digital educational resources. No physical item will be posted unless a product listing clearly states otherwise.
After payment has been completed, customers will receive access to download the purchased digital file through the platform used to make the purchase.
## Cancellation rights
Customers purchasing digital content normally have a 14-day cancellation period. However, when a customer requests or agrees to receive immediate access to a digital download, they acknowledge that their right to cancel will be lost once downloading or access to the digital content begins.
Customers should therefore review the product description and compatibility information carefully before completing their purchase.
## Refunds
Because digital products cannot be returned after they have been downloaded or accessed, Daisy & Co Education does not normally offer refunds for:
* A change of mind after downloading or accessing the product
* Accidental purchases where the digital product has already been accessed
* A customer no longer requiring the resource
* Difficulties caused by incompatible software or equipment where the product requirements were clearly stated in the listing
This does not affect customers’ statutory rights.
If a file is faulty, corrupted, materially different from its description or cannot be accessed, customers should email [daisyandco.uk@outlook.com](mailto:daisyandco.uk@outlook.com) with their order details and a description of the problem. Daisy & Co Education will first try to provide a working replacement or resolve the download issue. Where this is not possible, an appropriate refund may be provided.
## Duplicate purchases
If the same digital product is accidentally purchased more than once, customers should contact Daisy & Co Education. Duplicate purchases will be reviewed individually, subject to the rules and payment arrangements of the platform through which the purchase was made.
## Platform purchases
Purchases made through Etsy, Shopify or another third-party platform may also be subject to that platform’s terms, payment procedures and buyer-protection arrangements.
## Contact
Questions about an order, download or refund can be sent to:
**Email:** [daisyandco.uk@outlook.com](mailto:daisyandco.uk@outlook.com)